Thursday, November 11, 2010

D & H Auto Parts has terrible customer service!

Company President: ABRAHAM HWANG 2374 HIGHWOOD CT AURORA IL 60503

I recently ordered a fender from D & H Auto parts because of this pledge on their website:

Buying from D&H is fast, easy and safe as all of our parts are fully guaranteed or your money back. No exceptions.

They supposedly offered paint service and I paid for it.  However the fender arrived unpainted.  When I complained and requested a refund, they acted like they could care less and that it happened all the time.  They offered to refund my money for the paint service but would not pay to return the fender and send out a correct order even though they admitted the mistake was theirs.

I don't think this is very good customer service....if you agree please email
Jason Cutler General Manager  jcutler@dnhautoparts.com and let him know.

You can also email the Austin Smith (vice president of D & H autoparts) at asmith@dnhautoparts.com


You can email the president of the company ABRAHAM HWANG at ahwang@dnhautoparts.com



If you have had a similar problem with D & H autoparts please leave your comment on this blog. Many  class action lawsuits have started over less. 

Comments by others below:

Have You ever heard of D&H Auto Parts on 544 S State Route 59 Naperville, IL 60540-0915?- If so, don‘t buy anything from them via Ebay, telephone, nowhere. This company shipped a damaged hood to a body shop, in a box with no visible signs of damage WHATSOEVER, then said it was damaged during shipping and refused to do an exchange or refund simply because the hood sat in the body shop for more than 30 days. What body shop does work in shifts, without having all of the parts to do a major repair, and what body shop opens up a package upon delivery if the box doesn’t look damaged? Due to an error on their part with the shipping address, as in they sent the hood to a HOME address instead of the body shop, the salesperson, TYLER, was told that the hood would be sitting for several weeks while other parts for the car were found. The salesperson TYLER did not mention that returns would not be granted after 2 days, partial refunds after 14 days, and no refunds would be given after 30 days. When the call was made to customer service a rep/saleman AUSTIN, who could care less, passed the buck. The buck was passed several times before this email was sent. Mind you, $270 for a used hood, not new as advertised, that was damaged beyond repair or use. No visible damage to the shipping box which means D&H Auto Parts sent a used, damage hood, one that was advertised as new, and now they are screwing the buyer. Here is the copy of the email. How about sending these guys a few thousand emails to ask why they hell they ripped off a hard-working American worker who bought a product from an American mom-n-pop company?

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I literally just got off the phone with them. Ordered a fender a week ago and they called this morning to let me know they don’t even have the part and I would be getting a full refund. HOW CAN YOU SELL A PART YOU DON’T EVEN HAVE?! I called last week and they said I would be able to have it by the end of this week. I also noticed they have an eBay listing with this exact part. Once again, how can you sell a part without having it in stock. Do they just hope they somehow get these parts in before selling them? Not happy.
Oh, and they called yesterday morning saying they didn’t have the “Ford F-250″ part I had ordered. My car is a Lexus. They probably do this sort of thing all the time and accidentally named off the wrong part.

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fuck d&h all they care about is getting your money. ten minutes after you hang up the phone its nothing but bullshit!!!
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Hey, Thanks for the info on D&H auto parts………I am shopping for for a jeep fender and found them to have the cheapest price on the net with shipping included. I filled out the order form and was just about to input my credit card info and thought I should do a blog search on the company first. Need I say More……”NO SALE”
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Good to know that those jackals won’t be taking advantage of yet another honest american. Boycott the schmucks at D&H Auto Parts.
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Oh boy I wished that I had found this before trying to deal with D & H Autoparts. They are real rip off artists. They first off sent an incorrect part. It took me weeks not days to receive the correct part. They really made it seem like I was the one at fault. Then less than 2 months later the radiator began splitting at the seams. The only way that I can get my money back is to purchase another substandard part from them and send the damaged one in the original box for a prorated refund. My complaints have fallen on deaf ears. Mr. Austin Smith. What shady characters these people are. There is nobody to answer any questions. Believe me when they tell you something is a rarity it is far from the truth.
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Total idiots at that place. I’ve had so many people comment on how stupid they were. I’m glad you didn’t buy from them.
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 D&H should be embarrassed
The part I ordered came in a box with uneven sides and taped excessively to prevent it from ripping open. It was a joke, and what was inside was even worse. My part was crunched and twisted to make it fit into a box that was already not the correct shape. Think Christmas wrapping paper shoved into a random opened toy box. I wanted to give them the chance to correct their obvious mistake so I gave them a call. The boy who answered the phone said there is nothing he could do and 'would not' let me talk to customer service or anyone else for that matter. I live in Chicago and he said I would have to call back sometime the fallowing week and I would have to know the mountain time when I called because they are based out of Utah. So I would have to buy a new box because the one sent would not make it through a postal service, and pay postage to Utah? No thanks. Regardless of the fact D&H personally drove my package from here in the suburbs of Chicago! I was even willing to drive it back to them and get my actual part and not this wad of plastic. But that would not be possible because they are "based out of Utah"? D&H please, lets be honest, you should be embarrassed about this and glad I can't post pictures

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WHY DON'T THEY LIST A PHYSICAL ADDRESS ON THEIR WEBSITE?  http://www.dnhautoparts.com/    SCAM!
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I too am being ripped off by this company.  I ordered a part for my Volvo C70, and was shipped a part for a Volvo S70, D&H had advertised the part as being for my car, but it's a completely different shape/fitment.  I've tried contacting them many times and they always come up with some excuse, or document they need before they can refund my purchase of $400.  Even though I've already provided clear evidence of their part misrepresentation.



I dug a little further and discovered that D&H is just a DBA (doing business as) name for NEPKA, Inc.  You can find their infomation by searching "NEPKA" at the following address:




It turns out this company already has an "F" rating from the Chicago area Better Business Bureau.


So, the only option I found is to file a complaint with the Illinois State Attorney's Consumer Fraud Bureau.  Maybe you could file a complaint along with your evidence as well ... the more complaints the better--more likely to be acted on.  I just sent in my complaint and documentation/photos yesterday.  You can find the complaint form and instructions at:




I would include both NEPKA, Inc. and their DBA of D&H Auto Parts as the "Name of Seller" on the form.


Hope this helps, for your sake and mine!
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Submitted: Tuesday, January 12, 2010

Last posting: Wednesday, February 03, 2010
My wife ordered a tailgate on line.  The tailgate arrived, and we soon found that Toyota makes two different tailgates, one for double cab and one for extended or single cab.  D&H auto parts website said the tailgate was for a 2001-2005 Toyota Tundra standard bed.  Upon contacting D&H the first person we spoke with was not aware of this either,and quicly fixed the website. 
These excuses led my wife and I to cease contact with Mr. Smith and recommend to everyone to stay away from D&H auto parts.  There are far too many auto parts retailers both on line and locally to hassle with this company and their poor business practices. 

7 comments:

  1. jim said...
    Have You ever heard of D&H Auto Parts on 544 S State Route 59 Naperville, IL 60540-0915?- If so, don‘t buy anything from them via Ebay, telephone, nowhere. This company shipped a damaged hood to a body shop, in a box with no visible signs of damage WHATSOEVER, then said it was damaged during shipping and refused to do an exchange or refund simply because the hood sat in the body shop for more than 30 days. What body shop does work in shifts, without having all of the parts to do a major repair, and what body shop opens up a package upon delivery if the box doesn’t look damaged? Due to an error on their part with the shipping address, as in they sent the hood to a HOME address instead of the body shop, the salesperson, TYLER, was told that the hood would be sitting for several weeks while other parts for the car were found. The salesperson TYLER did not mention that returns would not be granted after 2 days, partial refunds after 14 days, and no refunds would be given after 30 days. When the call was made to customer service a rep/saleman AUSTIN, who could care less, passed the buck. The buck was passed several times before this email was sent. Mind you, $270 for a used hood, not new as advertised, that was damaged beyond repair or use. No visible damage to the shipping box which means D&H Auto Parts sent a used, damage hood, one that was advertised as new, and now they are screwing the buyer. Here is the copy of the email. How about sending these guys a few thousand emails to ask why they hell they ripped off a hard-working American worker who bought a product from an American mom-n-pop comany?

    ReplyDelete
  2. Hey, Thanks for the info on D&H auto parts………I am shopping for for a jeep fender and found them to have the cheapest price on the net with shipping included. I filled out the order form and was just about to input my credit card info and thought I should do a blog search on the company first. Need I say More……”NO SALE”
    Joe said this on 09/07/2009 at 8:49 pm | Reply

    ReplyDelete
  3. Good to know that those jackals won’t be taking advantage of yet another honest american. Boycott the schmucks at D&H Auto Parts.
    the115 said this on 09/07/2009 at 9:07 pm | Reply

    ReplyDelete
  4. Just read this….. thanks for posting…. I won’t be buying from D&H.

    ReplyDelete
  5. Oh boy I wished that I had found this before trying to deal with D & H Autoparts. They are real rip off artists. They first off sent an incorrect part. It took me weeks not days to receive the correct part. They really made it seem like I was the one at fault. Then less than 2 months later the radiator began splitting at the seams. The only way that I can get my money back is to purchase another substandard part from them and send the damaged one in the original box for a prorated refund. My complaints have fallen on deaf ears. Mr. Austin Smith. What shady characters these people are. There is nobody to answer any questions. Believe me when they tell you something is a rarity it is far from the truth.
    Vickie Walker said this on 11/02/2009 at 5:14 am | Reply

    ReplyDelete
  6. Total idiots at that place. I’ve had so many people comment on how stupid they were. I’m glad you didn’t buy from them.
    the115 said this on 11/02/2009 at 10:12 am | Reply

    ReplyDelete
  7. This comment has been removed by a blog administrator.

    ReplyDelete